Refund Policy

Last updated: 3/31/2025

Overview

At Paid Cal, we want to ensure your complete satisfaction with our booking services. This refund policy outlines the terms and conditions for refunds on our platform.

Cancellation and Refund Terms

1. Cancellation by Client

  • 24+ hours before scheduled time: 100% refund
  • 12-24 hours before scheduled time: 50% refund
  • Less than 12 hours before scheduled time: No refund

2. Cancellation by Creator

If a Creator cancels a booking, you will receive a 100% refund regardless of the timing.

3. No-Show Policy

If a Creator does not show up for the scheduled time, you will receive a 100% refund.

Refund Process

  1. Submit a refund request through our platform or contact support
  2. Provide booking details and reason for refund
  3. Our team will review the request within 24-48 hours
  4. Once approved, refunds will be processed to the original payment method
  5. Refund processing time may vary depending on your payment provider (typically 5-10 business days)

Special Circumstances

We understand that sometimes special circumstances may arise. In such cases, we may consider refunds outside our standard policy. These cases will be reviewed on an individual basis.

Contact Information

For any questions about our refund policy or to request a refund, please contact us at:

Email: support@paidcal.com

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. We recommend checking this page periodically for any updates.